Warranty & Return Policy
returns are easy! We strive to offer the best shopping experience, including
fast and hassle-free returns.
Customer Service to process your return.
Days DOA Product Guarantee
If one or more of the items you received are damaged,
different, or not working, you will be protected by this Guarantee. Please contact us for Return Material Authorization within 7 days of
the order being received.
After returning the product to the address provided by our
customer service team, we can send you a new item free of charge (we will
reimburse you the return shipping cost), or you can choose to receive a full
Days No Reason Return
If you are not satisfied with your purchase and the product
is still in brand new condition, we can arrange a partial refund, which will
cover the price of the item minus the shipping fees. You will be responsible
for paying the return shipping fees. If you do not want to pay high import
duties on the return package, please avoid selecting an express mail service
like DHL, UPS, TNT, FedEx, and similar ones.
Please contact us for Return Material Authorization within 30 days of
the order being received.
item(s), wrong item(s) or incorrect package sent
During delivery, please make sure the package is in good
condition (no sign of being opened) and confirm the contents before signing the
For any issues, please contact us and follow our warranty process:
1. Provide your order number and the product code (SKU
2. Please send us a clear picture of the outer packaging,
all shipping labels visible, and (if applicable) the item received.
Possible Solutions after the problem is confirmed by Farmertec:
If there is an item missing, we will resend the missing
item/accessory for free within the warranty period.
If we have shipped the wrong item, we will either refund
you in full or dispatch an alternative item (if applicable and available). Farmertec
will decide whether you need to return the wrong product or not and reimburse
you for the return shipping fee when we receive it.
Pre-built chainsaw power heads - 6months for homeusers, or
3 months for commercial users
Aftermarket parts - 6 months
Exemptions and Notes
1. Natural product degradation through wear and tear, along
with breakage/damage during use, is solely the customer's responsibility and is
not covered by our warranties.
2. If you have damaged/misused the item(s), the product's
warranty is immediately rendered void. No compensation is available in such
cases. However, you are welcome to contact us to purchase a replacement or spare parts (if
applicable). We will charge the original value of the components and a shipping
fee to dispatch them.
The customer voids the warranty if they:
- Modify, remove, customize, or swap parts of the product
- Use the device in a way that it is not originally intended
- Continue to use the item once a fault occurs and causes
If you have any after-sales issues, please contact us directly for a solution according to your case. We
will confirm whether you need to return the item and to which address you may
return it to.
The following section describes the processing time
required upon receiving your returned item.
For exchanges, the processing time for the exchanged item
will be between 5-15 business days upon receiving your item back and depending
on stock availability.
For refunds, the processing time for us to proceed with the
refund will be between 3-5 business days upon receiving your returned item.
After we process your refund, the time it takes to show in your account depends
on the payment method. Please click here to view more.
For Repair, the duration depends on item and manufacturer's
spare parts inventory.
to request warranty (return, repair, and refund) and notes
If your item has an issue, please contact us
Please carefully follow our warranty process to minimize
1. Describe the problem with your item in detail: What
happened? When? How? Please also state your full order number and product code
2. Tell us what steps you have already taken to resolve the
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these
should be taken under good lighting.
You need to provide a clear photo or video showing the
product problem/order / SKU number.
1.Photos/videos should ideally be clear and focused, taken
under good lighting conditions, and from a close to medium distance. This
allows us to identify and verify the issue(s).
2.If the product is returned more than one month after the
receipt, or if the product is returned for customer reasons (including
non-satisfaction, change of mind), the customer is responsible for the shipping
fee. For non-customer-related returns within one month, Farmertec is
responsible for the shipping fee, and the customert must return it using the
shipping method Farmertec prescribes. In all return situations, the
customer must provide the tracking number.
3.Customers must contact us before returning an item. Returned items without
Return Merchandise Authorization (RMA) will not be accepted. For incomplete
warranty requests, Farmertec reserves the right to refuse any compensation. If
the customer has returned the package without prior authorization (RMA Form),
sends to the wrong address, returns an incorrect item, or submits an empty
package, Farmertec reserves the right to refuse any compensation.
4. For No Reason Return, customer should bear the return
shipping fee. Besides, you need to ensure that the product package is intact
and all accessories are complete and unused. Clothing and other items must be
new, unwashed, and still have the labels attached.If you do not want to pay
high import duties on the return package, please avoid selecting an express
mail service like DHL, UPS, TNT, FedEx, and similar ones.
5. Customers must return the item by the shipping method
specified by Banggoood, usually registered mail is required.
6.All returns will be checked by our technical team upon
arrival. If the returned product cannot be repaired, Farmertecwill provide an
If you have problems in using Holzfforma/Joncutter chainsaws, please feel free to contact our service point for further help.
USA hotline, 1-641-895-1606